Customer Service
At Ocrasio, exceptional customer service is at the heart of everything we do. We are here to help you with any questions, concerns, or issues you may encounter. Your satisfaction is our top priority.
How to Contact Us
We offer multiple ways to reach our customer service team:
Email Support
Email us at: support@ocrasio.com
Response time: Within 24 hours (Monday-Friday)
Phone Support
Call us at: 1-800-OCRASIO
Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
Live Chat
Use the live chat feature on our website for instant assistance during business hours.
Contact Form
Fill out our contact form and we will get back to you within 24 business hours.
Frequently Asked Questions
Order Status and Tracking
Q: How can I track my order?
A: Once your order ships, you will receive a tracking number via email. You can also log into your account to view order status and tracking information.
Q: When will my order ship?
A: Most orders ship within 2-7 business days after production is complete. Custom items may take longer. Check your order confirmation email for estimated production and shipping times.
Returns and Exchanges
Q: Can I return or exchange my order?
A: We accept returns for defective, damaged, or incorrect items within 7 days of delivery. Please see our Return Policy and Refund Policy for complete details.
Q: How do I start a return?
A: Contact us at returns@ocrasio.com with your order number and photos of the issue. We will provide return instructions if your request is approved.
Product Questions
Q: Are all products customizable?
A: Many of our products offer customization options. Check individual product pages for available customization features.
Q: What materials are used in your products?
A: Product materials are listed on each product page. We use high-quality materials and work with trusted manufacturers.
Payment and Billing
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Is my payment information secure?
A: Yes! All transactions are encrypted and processed through secure, PCI-compliant payment processors. We never store your full credit card information.
Account and Technical Issues
Q: I forgot my password. What should I do?
A: Click "Forgot Password" on the login page and follow the instructions to reset your password via email.
Q: I'm having trouble placing an order. What should I do?
A: Try clearing your browser cache, using a different browser, or contact our support team for assistance.
Order Modifications
Need to change or cancel your order? Contact us immediately at support@ocrasio.com. We can only modify or cancel orders before production begins. Once production has started, changes cannot be made.
Shipping Questions
For detailed information about shipping times, methods, and costs, please see our Shipping Policy. If you have specific shipping questions, contact us at shipping@ocrasio.com.
Product Quality Concerns
If you receive a product that doesn't meet our quality standards, please contact us within 7 days of delivery. Include your order number and clear photos of the issue. We will work quickly to resolve the problem.
Feedback and Suggestions
We value your feedback! Share your suggestions, ideas, or experiences with us at feedback@ocrasio.com. Your input helps us improve our products and services.
Wholesale and Bulk Orders
Interested in wholesale pricing or placing a large bulk order? Contact our sales team at wholesale@ocrasio.com for special pricing and options.
Our Commitment to You
We are committed to:
- Responding to all inquiries within 24 hours
- Providing clear, helpful, and friendly support
- Resolving issues quickly and fairly
- Going above and beyond to ensure your satisfaction
- Continuously improving our products and services based on your feedback
Business Hours
Customer Service Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
Email support is monitored 24/7, and we respond to all emails within one business day.
Thank you for choosing Ocrasio. We look forward to serving you!