Shipping Policy

Effective Date: December 6, 2025

At Ocrasio, we are committed to delivering your custom products safely and efficiently. Please review our shipping policy for important information about processing times, shipping methods, and delivery.

Processing Time

All products at Ocrasio are made-to-order, which means they are custom-created just for you. Processing times vary by product:

Standard Products: 2-5 business days
Complex Items: 5-7 business days
Custom Designs: 7-10 business days

Processing time begins after your order is placed and payment is confirmed. You will receive an email notification when your order begins production.

Shipping Methods and Delivery Times

Domestic Shipping (United States)

Standard Shipping: 5-7 business days after production (Free on orders over $50)
Expedited Shipping: 3-4 business days after production ($9.95)
Express Shipping: 1-2 business days after production ($19.95)

International Shipping

Standard International: 10-20 business days ($15.95)
Express International: 5-10 business days ($29.95)

International delivery times may vary depending on customs processing and local postal services.

Shipping Costs

Shipping costs are calculated based on:

Destination address
Package weight and dimensions
Selected shipping method

Final shipping costs will be displayed at checkout before you complete your purchase.

Free Shipping

We offer free standard shipping on:

Domestic orders over $50
Select promotional periods (announced via email and website)

Order Tracking

Once your order ships, you will receive a shipping confirmation email with:

Tracking number
Carrier information
Link to track your package
Estimated delivery date

You can also track your order by logging into your account on our website.

Delivery Address

Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by customers. Address changes can only be made before the order ships.

We ship to:

Residential addresses
Business addresses
PO Boxes (standard shipping only)
APO/FPO military addresses

International Orders

For international shipments, please note:

Customs fees, duties, and taxes may apply and are the customer's responsibility
Delivery times may be affected by customs processing
Some countries may have import restrictions on certain products
Tracking may be limited depending on the destination country

Shipping Carriers

We partner with trusted carriers including:

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
DHL (for international shipments)

Lost or Damaged Packages

If your package is lost or arrives damaged:

Contact us immediately at shipping@ocrasio.com
Provide your order number and tracking information
For damaged items, include photos of the package and product
We will work with the carrier to resolve the issue

Delivery Issues

If your package shows as delivered but you haven't received it:

Check with neighbors or building management
Look around your delivery location (porches, garages, etc.)
Contact the carrier directly using your tracking number
Contact us within 48 hours if the package cannot be located

Rush Orders

Need your order faster? Contact us at support@ocrasio.com before placing your order to inquire about rush production and expedited shipping options. Additional fees may apply.

Contact Us

Questions about shipping? Contact us:

Email: shipping@ocrasio.com

Phone: 1-800-OCRASIO